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Documentation Index

Fetch the complete documentation index at: https://docs.scaling.cloud/llms.txt

Use this file to discover all available pages before exploring further.

Every Scaling organization has two roles: Admin and Member. Admins control who can join the organization and what role they hold. Members can work with incidents, on-call schedules, and escalation policies.

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Roles

CapabilityAdminMember
Create and update incidentsYesYes
View and manage on-call schedulesYesYes
View and manage escalation policiesYesYes
Invite new membersYesNo
Remove members from the organizationYesNo
Change a member’s roleYesNo
Revoke pending invitationsYesNo
Admins cannot change their own role or remove themselves from the organization. Another admin must make those changes.

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Inviting members

Only admins can invite new members. Invitations are sent by email.
1

Open Team Settings

Navigate to Settings → Team Members in the Scaling dashboard.
2

Send an invitation

Enter the invitee’s email address and select the role you want to assign — Admin or Member. Then click Send invite.
3

Invitee accepts

The invitee receives an email with a link to join the organization. Once they accept, they appear in the member list with the assigned role.
Pending invitations — those that have been sent but not yet accepted — are listed separately in Settings → Team Members. You can revoke a pending invitation at any time before the invitee accepts.

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Revoking an invitation

If you sent an invitation to the wrong address, or circumstances change before the invitee accepts, you can revoke the invitation. To revoke a pending invitation:
  1. Go to Settings → Team Members.
  2. Find the invitation under Pending invitations.
  3. Click Revoke next to the invitation.
The invitation link is immediately invalidated. The invitee cannot join the organization using that link.

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Changing roles

Admins can change the role of any other member at any time. Go to Settings → Team Members, find the member, and select a new role from the role selector. Role changes take effect immediately. Downgrading a member from Admin to Member removes their access to team management actions right away.

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Removing members

Admins can remove any other member from the organization. Removed members lose access immediately and cannot view or modify any data in the organization.
Before removing a member, reassign any incidents they own to another team member to avoid unowned active incidents.