Every scaling.cloud organization has two roles: Admin and Member. Admins control who can join the organization and what role they hold. Members can work with incidents, on-call schedules, and escalation policies.
Roles
Admins cannot change their own role or remove themselves from the organization. Another admin must make those changes.
Inviting members
Only admins can invite new members. Invitations are sent by email.
Open Team Settings
Navigate to Settings → Team Members in the scaling.cloud dashboard.
Send an invitation
Enter the invitee’s email address and select the role you want to assign — Admin or Member. Then click Send invite.
Invitee accepts
The invitee receives an email with a link to join the organization. Once they accept, they appear in the member list with the assigned role.
Pending invitations — those that have been sent but not yet accepted — are listed separately in Settings → Team Members. You can revoke a pending invitation at any time before the invitee accepts.
Revoking an invitation
If you sent an invitation to the wrong address, or circumstances change before the invitee accepts, you can revoke the invitation.
To revoke a pending invitation:
- Go to Settings → Team Members.
- Find the invitation under Pending invitations.
- Click Revoke next to the invitation.
The invitation link is immediately invalidated. The invitee cannot join the organization using that link.
Changing roles
Admins can change the role of any other member at any time. Go to Settings → Team Members, find the member, and select a new role from the role selector.
Role changes take effect immediately. Downgrading a member from Admin to Member removes their access to team management actions right away.
Removing members
Admins can remove any other member from the organization. Removed members lose access immediately and cannot view or modify any data in the organization.
Before removing a member, reassign any incidents they own to another team member to avoid unowned active incidents.
