Introduction

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What you can do with scaling.cloud

• Incident lifecycle — Create and track incidents from first alert to resolution. Move incidents through statuses (investigating → identified → monitoring → resolved) and maintain a full status history.
• AI investigations — On critical incidents, scaling.cloud reads your past incidents, recent code changes, and Sentry errors and surfaces confidence-scored findings — and can propose a next step for a human to approve.
• On-call schedules — Define rotation layers with daily, weekly, or custom cadences. Assign participants and set handoff times to ensure someone is always on call.
• Escalation policies — Create ordered escalation steps that automatically page the next team or schedule when an incident goes unacknowledged.
• Team management — Invite members, organize them into teams, and scope incidents and schedules to your organization.
• REST API — Automate incident creation, manage schedules and escalation policies from CI/CD pipelines or Terraform, and integrate with your existing tooling.

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