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What connecting does

Connecting Slack lets Scaling join one Slack workspace on behalf of your organisation. An organisation connects one workspace, and a workspace belongs to one organisation at a time. There are no keys to copy: you approve Scaling once, in Slack, and Scaling holds what it needs from there.

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Connect your workspace

Only an admin of your Scaling organisation can connect a workspace.
  1. Choose Settings at the foot of the sidebar, then Slack.
  2. Choose Connect Slack.
  3. Slack opens and shows what Scaling is asking for. Approve it.
Slack sends you back to Settings, Slack. The page now says Connected to and the name of your workspace, with who connected it and the day, such as by Dana, 4 Oct.

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Who can do this

Every member of your organisation can open Settings, Slack, and see whether Slack is connected and to which workspace. Until a workspace is connected, a member sees Connect Slack so sessions can post to the channels you choose. and An admin of your organisation can connect it. Only an admin sees the Connect Slack and Disconnect buttons.

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If it does not connect

Each of these shows a sentence and a Back to Slack settings button. If you cancel in Slack, the sentence is Connecting Slack was cancelled. Nothing was connected. You can start again from Connect Slack. If Slack itself refuses the connection, the sentence is Slack refused the connection, so nothing was connected. Starting again will not help, so contact us. If the workspace is already connected to another Scaling organisation, the sentence says so and nothing is linked. Ask an admin of that organisation to disconnect it first, then connect again. The link between Scaling and Slack works once, for the admin who started it, and for ten minutes. If it has run out, was already used, or was started by someone else, the sentence says We couldn’t use this connection link. Start again from Connect Slack in one sitting. An organisation connects one workspace at a time, so disconnect the current one before you connect another.

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Disconnect

On Settings, Slack, choose Disconnect. The dialog Disconnect Slack? says that we stop using your workspace and delete our access to it. Choose Disconnect in the dialog to confirm, or Cancel to leave it connected. Scaling’s app stays in your workspace’s app list until a Slack admin removes it there. You can connect again, to the same workspace or another, once the page shows Connect Slack. If something goes wrong part-way, connecting or disconnecting, the page says The connection to your workspace did not finish. Choose Finish disconnecting to try again; Scaling does not show Slack as connected until it holds access, or as disconnected while it may still hold it.

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Removing Scaling from inside Slack

If a Slack admin removes Scaling’s app from your workspace, Settings, Slack, shows Slack as not connected the next time you open it, with Connect Slack available to an admin again.

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If Slack is missing from Settings

Slack appears in the Settings sidebar only where your Scaling deployment offers it.