Policy layers

curl --request POST \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "position": 1,
    "ackTimeoutMinutes": 5,
    "target": {
      "type": "schedule",
      "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    }
  }'

curl --request POST \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "position": 2,
    "ackTimeoutMinutes": 10,
    "target": {
      "type": "users",
      "userIds": ["user_mgr001", "user_mgr002"]
    }
  }'

{
  "data": {
    "id": "f6a7b8c9-d0e1-2345-fabc-456789012345",
    "policyId": "d4e5f6a7-b8c9-0123-defa-234567890123",
    "orgId": "org_2abc123def456",
    "position": 1,
    "ackTimeoutMinutes": 5,
    "target": {
      "type": "schedule",
      "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    },
    "createdAt": "2026-04-07T10:00:00.000Z",
    "updatedAt": "2026-04-07T10:00:00.000Z"
  }
}

{
  "statusCode": 400,
  "type": "invalid_request_error",
  "code": "invalid_target",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

{
  "statusCode": 404,
  "type": "invalid_request_error",
  "code": "not_found",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

Policy layers are the ordered steps in an escalation policy. When an incident fires, scaling.cloud notifies the position: 1 layer first. If that layer does not acknowledge within ackTimeoutMinutes, it moves to position: 2, and so on.

Layers are sub-resources of policies. All layer endpoints require the parent policyId in the path. To manage the policy itself, see Policies.

Layer targets

Each layer has a target that specifies who to notify. The target field is a discriminated union on type:

`type`	Additional fields	Description
`schedule`	`scheduleId` (UUID)	Notify whoever is currently on call for the given schedule.
`users`	`userIds` (string[])	Notify a specific set of users directly.

`POST /escalation/policies/{policyId}/layers`

Add a layer to an escalation policy. You can specify the position to insert the layer at a particular point in the escalation sequence.

Use PUT /escalation/policies/{policyId}/layers/order after adding multiple layers to set the final escalation order in one request.

Path parameters

policyId

string

required

The UUID of the policy to add the layer to.

Request body

position

number

required

1-based position of this layer in the escalation sequence. Position 1 is notified first. Must be a positive integer.

ackTimeoutMinutes

number

required

Number of minutes to wait for an acknowledgment before escalating to the next layer. Minimum 1, maximum 10080 (7 days).

target

object

required

The notification target for this layer. Must be one of:Schedule target — notify the current on-call for a schedule:

{ "type": "schedule", "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890" }

Users target — notify specific users directly:

{ "type": "users", "userIds": ["user_aaa111", "user_bbb222"] }

Response fields

data

object

required

The created policy layer.

Show Layer object fields

string

required

Unique layer ID (UUID).

policyId

string

required

ID of the parent escalation policy.

orgId

string

required

The organization this layer belongs to.

position

number

required

1-based position in the escalation sequence.

ackTimeoutMinutes

number

required

Minutes to wait before escalating to the next layer.

target

object

required

The notification target. Either { type: "schedule", scheduleId } or { type: "users", userIds }.

createdAt

string

required

ISO 8601 creation timestamp.

updatedAt

string

required

ISO 8601 last-updated timestamp.

curl --request POST \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "position": 1,
    "ackTimeoutMinutes": 5,
    "target": {
      "type": "schedule",
      "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    }
  }'

curl --request POST \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "position": 2,
    "ackTimeoutMinutes": 10,
    "target": {
      "type": "users",
      "userIds": ["user_mgr001", "user_mgr002"]
    }
  }'

{
  "data": {
    "id": "f6a7b8c9-d0e1-2345-fabc-456789012345",
    "policyId": "d4e5f6a7-b8c9-0123-defa-234567890123",
    "orgId": "org_2abc123def456",
    "position": 1,
    "ackTimeoutMinutes": 5,
    "target": {
      "type": "schedule",
      "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    },
    "createdAt": "2026-04-07T10:00:00.000Z",
    "updatedAt": "2026-04-07T10:00:00.000Z"
  }
}

{
  "statusCode": 400,
  "type": "invalid_request_error",
  "code": "invalid_target",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

{
  "statusCode": 404,
  "type": "invalid_request_error",
  "code": "not_found",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

Error codes

HTTP	Code	Description
`400`	`invalid_target`	The referenced `scheduleId` does not exist in your organization, or the target object is malformed.
`401`	`not_authorized`	Missing or invalid API key.
`404`	`not_found`	No policy found with the given `policyId`.
`500`	`server_error`	Unexpected server error.

`PATCH /escalation/policies/{policyId}/layers/{layerId}`

Update one or more fields on an existing policy layer. All fields are optional — only the fields you include are updated.

Path parameters

policyId

string

required

The UUID of the parent escalation policy.

layerId

string

required

The UUID of the layer to update.

Request body

ackTimeoutMinutes

number

Updated acknowledgment timeout in minutes. Minimum 1, maximum 10080.

target

object

Updated notification target. Replaces the existing target entirely. Must be a valid schedule or users target object.

Response fields

data

object

required

The updated policy layer object.

curl --request PATCH \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers/f6a7b8c9-d0e1-2345-fabc-456789012345 \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "ackTimeoutMinutes": 15
  }'

curl --request PATCH \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers/f6a7b8c9-d0e1-2345-fabc-456789012345 \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "target": {
      "type": "schedule",
      "scheduleId": "b2c3d4e5-f6a7-8901-bcde-f12345678901"
    }
  }'

{
  "data": {
    "id": "f6a7b8c9-d0e1-2345-fabc-456789012345",
    "policyId": "d4e5f6a7-b8c9-0123-defa-234567890123",
    "orgId": "org_2abc123def456",
    "position": 1,
    "ackTimeoutMinutes": 15,
    "target": {
      "type": "schedule",
      "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
    },
    "createdAt": "2026-04-07T10:00:00.000Z",
    "updatedAt": "2026-04-07T11:30:00.000Z"
  }
}

{
  "statusCode": 400,
  "type": "invalid_request_error",
  "code": "invalid_target",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

{
  "statusCode": 404,
  "type": "invalid_request_error",
  "code": "not_found",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

Error codes

HTTP	Code	Description
`400`	`invalid_target`	The referenced schedule does not exist in your organization, or the target is malformed.
`401`	`not_authorized`	Missing or invalid API key.
`404`	`not_found`	No layer found with the given `layerId` on this policy.
`500`	`server_error`	Unexpected server error.

`DELETE /escalation/policies/{policyId}/layers/{layerId}`

Remove a layer from an escalation policy. This action is permanent.

Path parameters

policyId

string

required

The UUID of the parent escalation policy.

layerId

string

required

The UUID of the layer to delete.

Response fields

success

boolean

required

true when the layer was deleted.

curl --request DELETE \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers/f6a7b8c9-d0e1-2345-fabc-456789012345 \
  --header 'Authorization: Bearer scl_live_your_api_key_here'

{
  "success": true
}

{
  "statusCode": 404,
  "type": "invalid_request_error",
  "code": "not_found",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

Error codes

HTTP	Code	Description
`401`	`not_authorized`	Missing or invalid API key.
`404`	`not_found`	No layer found with the given `layerId` on this policy.
`500`	`server_error`	Unexpected server error.

`PUT /escalation/policies/{policyId}/layers/order`

Reorder all layers in a policy by providing the complete ordered list of layer IDs. The first ID in layerIds becomes position: 1, the second becomes position: 2, and so on. You must include every layer ID that belongs to the policy — partial lists are rejected.

Use this endpoint after adding multiple layers to set the final escalation order in a single request, rather than updating each layer’s position individually.

position determines the escalation order — layer at position: 1 is always notified first. Reordering layers directly changes who gets paged and when during an active incident response.

Path parameters

policyId

string

required

The UUID of the escalation policy whose layers you want to reorder.

Request body

layerIds

string[]

required

Complete ordered list of layer IDs in the desired escalation sequence. Must include all existing layer IDs for this policy — no more, no fewer. Accepts 1–50 IDs.

Response fields

data

object[]

required

The full list of policy layers in their new order, with updated position values.

curl --request PUT \
  --url https://api.scaling.cloud/v1/escalation/policies/d4e5f6a7-b8c9-0123-defa-234567890123/layers/order \
  --header 'Authorization: Bearer scl_live_your_api_key_here' \
  --header 'Content-Type: application/json' \
  --data '{
    "layerIds": [
      "a7b8c9d0-e1f2-3456-abcd-567890123456",
      "f6a7b8c9-d0e1-2345-fabc-456789012345"
    ]
  }'

{
  "data": [
    {
      "id": "a7b8c9d0-e1f2-3456-abcd-567890123456",
      "policyId": "d4e5f6a7-b8c9-0123-defa-234567890123",
      "orgId": "org_2abc123def456",
      "position": 1,
      "ackTimeoutMinutes": 10,
      "target": {
        "type": "users",
        "userIds": ["user_mgr001", "user_mgr002"]
      },
      "createdAt": "2026-01-05T08:12:00.000Z",
      "updatedAt": "2026-04-07T12:00:00.000Z"
    },
    {
      "id": "f6a7b8c9-d0e1-2345-fabc-456789012345",
      "policyId": "d4e5f6a7-b8c9-0123-defa-234567890123",
      "orgId": "org_2abc123def456",
      "position": 2,
      "ackTimeoutMinutes": 15,
      "target": {
        "type": "schedule",
        "scheduleId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
      },
      "createdAt": "2026-04-07T10:00:00.000Z",
      "updatedAt": "2026-04-07T12:00:00.000Z"
    }
  ]
}

{
  "statusCode": 400,
  "type": "invalid_request_error",
  "code": "invalid_reorder",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

{
  "statusCode": 404,
  "type": "invalid_request_error",
  "code": "not_found",
  "requestId": "550e8400-e29b-41d4-a716-446655440000"
}

Error codes

HTTP	Code	Description
`400`	`invalid_reorder`	The provided `layerIds` do not exactly match the set of existing layers on this policy.
`401`	`not_authorized`	Missing or invalid API key.
`404`	`not_found`	No policy found with the given `policyId`.
`500`	`server_error`	Unexpected server error.

Policies Policies

Overview

Incidents

On-call Schedules

Escalation Policies

Routing Policies

Working Hours

Team

Layer targets

`POST /escalation/policies/{policyId}/layers`

Path parameters

Request body

Response fields

Error codes

`PATCH /escalation/policies/{policyId}/layers/{layerId}`

Path parameters

Request body

Response fields

Error codes

`DELETE /escalation/policies/{policyId}/layers/{layerId}`

Path parameters

Response fields

Error codes

`PUT /escalation/policies/{policyId}/layers/order`

Path parameters

Request body

Response fields

Error codes

​Layer targets

​POST /escalation/policies/{policyId}/layers

​Path parameters

​Request body

​Response fields

​Error codes

​PATCH /escalation/policies/{policyId}/layers/{layerId}

​Path parameters

​Request body

​Response fields

​Error codes

​DELETE /escalation/policies/{policyId}/layers/{layerId}

​Path parameters

​Response fields

​Error codes

​PUT /escalation/policies/{policyId}/layers/order

​Path parameters

​Request body

​Response fields

​Error codes

Layer targets

`POST /escalation/policies/{policyId}/layers`

Path parameters

Request body

Response fields

Error codes

`PATCH /escalation/policies/{policyId}/layers/{layerId}`

Path parameters

Request body

Response fields

Error codes

`DELETE /escalation/policies/{policyId}/layers/{layerId}`

Path parameters

Response fields

Error codes

`PUT /escalation/policies/{policyId}/layers/order`

Path parameters

Request body

Response fields

Error codes